Testimonials

“We have been using Perfect Reception since July 2019. We found that in many cases potential customers were unlikely to wait or leave a voicemail when prompted and we have found Perfect Reception a great way to capture calls that may be missed at busy periods or at times of limited staffing. The call is answered by an agent and the guest believes they are speaking directly with the Hotel. The dashboard is easy to use and means that I can check and ensure every customer is being followed up in a timely manner. The set up was easy, the agents are friendly & efficient and since using this service we are capturing between 200-400 customers monthly that may not have left a message or called back. I would have no hesitation in recommending Perfect Reception to any Hotel Colleague.”

“I have been working with Perfect Reception for the last number of years and can highly recommend their service. The company offers a number of different services and the one I use is the call answering service as after you spend a lot of money on marketing to get the phone to ring if you don’t answer it then it is wasted money as well as poor customer service. This service is relevant to both large and small properties as no matter how big your team is there will always be occasions when the phone is not answered. In my eyes it is like playing a match without a goalkeeper and for a modest fee we have picked up everything from weddings, to overnight bedrooms, to funeral parties enquires that may have gone elsewhere had we not called the customer back.”

“In our experience, Perfect Reception has been instrumental in ensuring we never miss an opportunity. Their dedication to professionalism and efficiency in handling our calls has greatly contributed to the seamless operation of our hotel. Their service has been reliable, prompt, and tailored to our specific needs, which has been in invaluable for maintaining the high standards of hospitality that we strive for.
I would wholeheartedly recommend Perfect Reception to other businesses without hesitation. Their commitment to ensuring that every call is answered and every opportunity is seized aligns perfectly with out ethos or prioritising guest satisfaction and seamless service delivery. In essence, my recommendation to other businesses would echo the sentiment: “Don’t miss a call and don’t miss the opportunity”

“We have worked with Perfect Reception for just over a year now, we have seen a definite increase on weekly bookings, spiking at our busier times as they predicted. We find them very professional and flexible and professional to any changes we request…”

“We started using Perfect Reception over the last year following on from the success of the service in our sister hotel in Waterford. The setup was extremely easy and prompt. I found it to be an excellent service ensuring that no calls are missed. Any calls which are not answered by the hotel after a specified time divert to the Perfect Reception service this is then answered and a booking is either taken or a ticket is created to be followed up. The ticketing service is extremely easy to use and allows us to ensure all queries are being answered. This service has been especially useful during the pandemic while many people in the organisation are working from home. I would highly recommend the service and feel it will be especially useful during times when there are high call and customer volumes”

“Perfect Reception has been instrumental for the Redcastle Hotel, in terms of capturing potential lost calls and Revenue. In addition, we can consistently track their positive input across numerous guest digital platforms. Their team’s product knowledge of our individual hotel is second to none, and creates an engagement for the guest as if it were onsite. Now more than ever, in the unchartered waters of a new trading environment over the last year (COVID), their contribution has been invaluable, particularly in the advent of revised staffing levels and unprecedented peaks and troughs. We see Perfect Reception as an instrumental part of the service offering for the Redcastle guest well into the future.”

“Having identified challenges for our front desk team in managing a large volume of customer calls and bookings, we searched for a partner to help support us in our business and insure we were continuing to give great customer service. After a careful search we started using Perfect Reception in late 2019. We spoke to colleagues in sister hotels and received very positive feedback about Perfect Reception. It has proved to be a beneficial business decision and is an excellent ‘virtual’ addition to our team ensuring that no calls or business opportunities are missed. Any calls which are not answered by the Reception Team after twenty seconds are diverted to their call centre in Cork, a ticket is created for each call and available by a live weblink. I would highly recommend Perfect Reception to any hotelier wishing to control costs and maximise revenue opportunities.”

“We have been working in partnership with Perfect Reception since early 2017. Perfect Reception provide us with a telephone call answering service for the hotel. The setup was incredibly simple and efficient, and Jim and his team answered any questions or queries we had about the service with confidence. Perfect Reception have provided us with excellent customer care and support, and we look forward to a long and continued working relationship with them”

“We are very happy with the service provided, easy setup and good to deal with”

“We have been working with Perfect Reception since 2017. We have found the service to be very professional and efficient. It has enabled us to fully capture our direct incoming business which is vital to the hotel. Our customers phone calls are dealt with in a courteous and professional manner which in keeping with the standards of our hotel. The system of Perfect Reception raising tickets which are then picked up by our own staff works very efficiently. The service pays for itself by ensuring enquiries are captured and bookings are not lost to competitors.”

“I’m just dropping this line to you to let you know that we had our quarter one 2025 mystery guest brand audit and the reservation happened to be taken by Adam from Perfect Reception and the result was absolutely amazing so we just wanted to make sure to pass on to him our sincere thanks.

It means a lot so I’m really grateful to him – thanks Adam!

Donnacha”