Having experienced numerous busy hotel receptions with calls going unanswered, both as client and as hotel management, Perfect Reception was founded in 2017 to ensure that hotels optimised reception services, bookings, customer service, staff and ultimately revenue.
Perfect Reception provides reception and reservation outsourcing for many of Ireland’s leading four and five star hotels. The experience is seamless for the customer, with trained Perfect Reception agents in a position to answer questions on every detail of the hotel, make sale conversions, book rooms, spa treatments and anything else that a customer may need. Every agent has in-depth knowledge of the product as well as bespoke technology to address and integrate with the hotel systems. Meanwhile at the hotel, employees are free to deliver high quality, personal customer experience to guests for which Irish hospitality is most renowned.
Traditionally people saw outsourcing as a way to focus on the core aspects of the business, spinning off the less critical operations to outside organisations. Cost savings achieved by outsourcing can help release capital for investment in other areas of the business. However, in this economy, with this labour shortage, outsourcing can give you access to capabilities, facilities, and quality that is perhaps not otherwise accessible or possible due to staffing issues. In the same way, that Perfect Reception gives hotels the opportunity to leverage knowledge, proven technology, a highly skilled and specialised workforce, outsourcing is seamlessly enhancing brand value, customer experience and completing the supply chain, and solving current labour challenges.
Financially it makes sense, with fees only charged on the basis of calls answered. The cost benefit in terms of recruitment, retention, training and team management cannot be underestimated. Moreover, all-important customer experience is provided in accordance with the brand and its reputation, so that customers continue to receive the quality and service attributed to your brand.
