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Ireland’s leading hotel outsource specialists.

  • Increase your bookings

  • Busy reception?  Phone ringing out?  Missed bookings?  Not answering quickly enough?

  • Lost sales, disappointed customers, brand effected

  • Protect your brand with each call answered by a professional

  • Proactive outbound selling to fill rooms during quiet times

  • Specific ‘Event Booking Service’ now available from A to Z

  • Market leader with shared live chat

  • Mystery Shopping

Seeing and feeling is believing.  We invite you to meet us personally and sense our energy and commitment for yourself!

Perfect Reception is part of Complete Outsource Solutions with over 20 years experience in the outsource industry.  We operate from a state of the art outsource centre at our premises in Cork Airport Business Park.  We are solely focused on targeting & assisting the Hotel Industry. Perfect Reception is already a Market Leader in supplying specialist & valued service for the hotel industry including Live Chat, Overflow Calls, Proactive Outbound Selling & Specific Event Booking service.

“We have worked with Perfect Reception for just over a year now, we have seen a definite increase on weekly bookings, spiking at our busier times as they predicted.  We find them very professional and flexible and professional to any changes we request…”

Wilson Bird, General Manager – Breaffy House Resort

“We have been using Perfect Reception for over 4 years and have found them to be extremely versatile and more than accommodating to our needs and requirements, they are very professional and feedback tells us they are perfect Ambassadors for our properties.”

Seamus Leahy, Marketing Director – Fota Collection

We’ve been using Perfect Reception at the Cork Airport Hotel for over 6 months. The main benefit for me is knowing we never miss a call – that’s a huge comfort. The actual telephone manner of the team is excellent whilst their ability to understand the Hotel and answer queries on our behalf is very impressive. They have an expert working knowledge of Opera, which allows them to place the bookings directly into our system. I was surprised by how many calls they converted into reservations – it just shows how much revenue we were missing out on before we joined up with Perfect Reception.

Peter Loughnane, General Manager – Cork Airport Hotel

Metro Hotel Dublin Airport has been working with Perfect Reception since March 2017 and we’ve found them very adaptable and pleasant to deal with. The set-up process was extremely straightforward and seamless and the rates are reasonable given the level of professionalism and efficiency. I would highly recommend the product for any hotels that wish to increase direct bookings and reduce the number of lost sales.

Mark Williams, General Manager – Metro Hotel Dublin Airport