Omnichannel Communication provides an enhanced experience for guests, streamlines interactions, automates responses and enhances engagement across multiple channels. Interfacing with WhatsApp it will allow hotels to communicate with their guests and allow guests to communicate with our chatbot via the app.
Communication Hub For Hospitality
AI-Powered Communication Hub
Automation Studio
Communicate with guests in a click
Create automated workflows for guest
communication, such as:
● Pre-arrival reminders
● In-stay offers
● Post-stay follow-ups
● Upselling and engagement campaigns
Powered by Chatlyn
![stats]](https://www.reception.ie/wp-content/uploads/2025/03/stats-800x800.png "stats]")
Backed by Data
Ensuring customer satisfaction
This product is backed by data proving it’s efficacy and customer satisfaction.
- 90% of guest enquiries can be resolved without leaving WhatsApp
- 9/10 guests are happy to receive communication from their hotel via WhatsApp
- 50% reduction in call center wait times attributable to the AI Chatbot
- 3h a day can be saved with automations(based on a hotel with 50 rooms)
- 98% open rate of WhatsApp messages